Discover how HotelGEX connects data, processes, knowledge, and artificial intelligence to transform hotel operations and the guest experience through an integrated and operational platform.
HotelGEX is not a PMS, Channel Manager, or Booking Engine. It is the intelligent layer that connects the entire hotel around the guest, integrating modules that share context, learning, and real data to improve every area and process.
HotelGEX offers modules designed to work together, sharing data and context to enhance efficiency, personalization, and profitability.
Explore the specific capabilities of each module and how integrated artificial intelligence improves your team’s performance and the guest experience.
Manages the complete guest journey: pre-arrival, stay, and post-stay. Integrates reservations, preferences, requests, experiences, and communications with AI to personalize every interaction and maximize sales opportunities.
Benefits: Improves loyalty, anticipates needs, and automates contextual communications.
Results: Higher guest satisfaction and increased revenue from experiences and services.
A 24/7 digital assistant that responds using real guest, reservation, and hotel context. It records preferences, requests, and opportunities, and provides personalized service based on the hotel’s Knowledge Base.
Benefits: Immediate and personalized service, reduced workload for reception, and an improved customer experience.
Results: Higher service quality and increased direct sales opportunities.
Planning and coordination of housekeeping tasks: arrivals, departures, room checks, linen changes, and incident management. AI helps distribute workloads and optimize resources.
Benefits: Improves operational efficiency, reduces errors, and ensures the quality promised to the guest.
Results: Higher productivity for the housekeeping team and a better in-room experience.
Analyzes occupancy, production, pickup, and availability data to provide insights and conversational recommendations that support strategic decision-making.
Benefits: Clear and contextual information to maximize revenue without the need for analysis experts.
Results: Rate optimization and improved inventory and sales management.
Comprehensive food and beverage management: menus, recipe costing, purchasing, inventory, production, buffet, and events. Includes AI assistants to help create and manage menus and offers.
Benefits: Total control over costs and the food and beverage offering, with intelligent recommendations to improve profitability.
Results: Reduced waste, increased sales, and an improved dining experience.
Centralizes signals, incidents, and opportunities so that management and teams can prioritize actions. Briefing 360 adapts operational information to each role, making decision-making easier.
Benefits: Focus on what really matters, fewer unnecessary meetings, and better coordination.
Results: Greater management agility and better team alignment.
HotelGEX AI is not an isolated chatbot. It uses real data, operational rules, Customer Memory, and Knowledge Base to interpret, prioritize, and recommend actions with complete context.
From reservations and profiles to Revenue, F&B, Concierge and Operations, HotelGEX is an operational platform that evolves with your hotel.
HotelGEX was born from operational experience to provide context to the front desk, coordination for housekeeping, control for F&B, reliable data for Revenue and focus for management.
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Groups & Events turns a commercial inquiry into a connected process: it interprets the briefing, identifies missing information, coordinates internal queries, prepares pricing with verifiable evidence, builds the online proposal and supports follow-up through to the decision.
Information remains linked to a single opportunity while HotelGEX helps the team complete data, make decisions, prepare the proposal and support commercial follow-up.
Interprets complete emails and briefings and transforms them into structured requirements: dates, attendees, accommodation, spaces, setup, F&B, conditions, budget, deadlines and ambiguities.
Suggests prices and conditions using the approved catalogue, F&B, availability, Revenue and human responses associated with the opportunity.
AI recommends; the hotel decides.
Management, Revenue, Front Desk, F&B, the Kitchen or any other person can resolve questions without needing a HotelGEX account.
The client receives itemised concepts, quantities, unit prices, amounts or ranges and conditions.
They can accept the proposal or request a modification.
Email Copilot uses the opportunity and the approved proposal to prepare contextual communication that the team can review before sending.
Statuses, versions, opens, acceptance, change requests and follow-ups remain linked to the opportunity.
Aggregated commercial signals can enrich Revenue without being confused with confirmed OTB.
It uses the knowledge and data HotelGEX already has to avoid duplication and provide better context for every commercial decision.
Activate a free trial and discover how operations change when data, processes, knowledge and AI share context.
Try HotelGEX free for 30 days →Engage connects Customer 360, Journey, Revenue, Events, F&B, Groups & Events and Decisioning to identify communication opportunities, prepare campaigns and automate repetitive moments without bypassing Policy or human control.