Personalized landing page
A dedicated space within the reservation for information and requests.
An app-free digital experience.GUEST EXPERIENCE
Personalization is not about addressing the guest by name. It is about remembering and taking action.
Journey, Customer 360, Concierge, Experiences, Events, and AI Sales connect guest knowledge with specific moments throughout the stay.
WHAT IT SOLVES
01Personalized landing pageAn app-free digital experience.
02ExperiencesMore relevant upselling.
03EventsStronger connection to the stay.
RECOGNITION
Every interaction can improve the next one.
HotelGEX aims to ensure that guests do not have to repeat what they have already expressed and that the team can anticipate what it is reasonable to anticipate.
- Personalized stay landing page.
- Recorded preferences and requests.
- Contextualized experiences and events.
- Concierge IA connected to Knowledge Base.
EXPERIENCE + OPERATIONS
The digital promise must reach the team responsible for delivering it.
A request made through a landing page or conversation only creates an experience if it can be seen and managed in operations.
DiscoverExperiences, services, and events.
RequestThe guest expresses a need.
CoordinateJourney and operations receive the context.
RememberCustomer 360 retains what is useful.
GUEST EXPERIENCE
Personalization before, during, and after the stay.
The experience is built by combining communication, recognition, service, and memory.
Experiences
Catalog and request additional services.
More relevant upselling.Events
Proposals and bookings for hotel activities.
Stronger connection to the stay.AI Sales
Selection and drafting of proposals adapted to the context.
Less mass communication.Concierge IA
24/7 assistance powered by hotel knowledge.
Immediacy with context.Customer Memory
Retains insights between stays.
Future recognition.EXPERIENCE CYCLE
Know, propose, serve, and remember.
Each phase can provide a signal that improves the next.
01KnowCustomer 360 and the reservation provide context.
02ProposeJourney and AI Sales offer relevant options.
03ServeConcierge and operations manage guest needs.
04RememberCustomer Memory retains useful preferences.
360° CONNECTION
Guest Experience uses all of Journey’s intelligence.
Personalization improves when Customer Intelligence, Concierge, and operations work from the same context.
Customer 360Customer IntelligenceJourneyConciergeExperiencesEventsHousekeeping
AI · COPILOT · AUTOMATION
Guest Experience Copilot: personalize without rebuilding every stay.
Customer Memory, Journey, Concierge, experiences, and requests help you recognize guests, anticipate their needs, and sell more effectively.
AI + 360°
Personalization
Preferences and context adapt communication and service.
Greater recognition.Upselling & cross-selling
Connect upgrades, F&B, wellness, events, and experiences.
More value.Continuity
What you learn can improve the next stay.
Guest loyalty.MADE BY HOTeliers FOR HOTeliers
See HotelGEX in action with your hotel’s context.
HotelGEX does not replace your PMS or Channel Manager. It adds intelligence, coordination, and experience to your ecosystem.