Contextual selection
Experiences based on the booking and available signals.
Fewer irrelevant offers.AI SALES · UPSELLING
Sell more without turning every communication into an indiscriminate catalogue.
HotelGEX uses booking context, experiences, events and available signals to prepare more relevant proposals before and during the stay.
WHAT IT SOLVES
01Contextual selectionFewer irrelevant offers.
02AI generationSave time on manual preparation.
03Human editingMaintain the hotel’s tone and judgement.
RELEVANCE OVER VOLUME
Not every guest should receive the same thing.
AI Sales can help select and draft proposals based on the stay, language, available experiences and guest signals, while retaining human editing and validation.
- The hotel’s actual experiences and events.
- Multilingual communications.
- Editable text before sending.
- Contact and request tracking.
CONTEXTUAL UPSELLING
The best proposal is the one that fits that guest and that moment.
A celebration, a long stay, a known preference or a room category can change what makes sense to offer.
BookingDates, stay details and available features.
Customer IntelligenceSignals and relevance when available.
OfferExperiences and events that are actually configured.
ChannelEmail, WhatsApp and landing page according to the workflow.
AI SALES
From catalogue to contextual proposal.
AI prepares it; the hotel retains control over content and sending.
AI generation
Sales copy adapted to the language and stay.
Save time on manual preparation.Human editing
Review before sending.
Maintain the hotel’s tone and judgement.Personal landing page
The guest browses and makes requests from their stay.
Reduce friction.Tracking
Contact status, reminders and preferences.
Know what happened after sending.Request logging
The guest’s intent returns to Customer Journey 360°.
Connect sales with operations.SALES FLOW
Select, draft, review and convert.
AI helps build the proposal without giving up commercial control.
01ContextRead the booking, profile and available offers.
02ProposalSelect and draft relevant opportunities.
03ValidationThe team reviews and sends it through the chosen channel.
04ConversionThe request is logged and enters operations.
360° CONNECTION
Upselling is part of Guest Experience.
Customer Journey 360°, Customer Intelligence, Experiences and Concierge can share signals to improve the opportunity.
Customer Journey 360°Customer IntelligenceExperiencesEventsConciergeCustomer 360
AI · COPILOT · AUTOMATION
Intelligent Upselling & Cross-selling: sell the right offering to the right guest at the right time.
Booking, Journey stage, Customer Intelligence, preferences, history and availability help prioritize opportunities.
AI + 360°
Next Best Offer
Ranks upgrades, experiences and services by relevance.
More conversions.360° Cross-selling
Connects rooms, F&B, wellness, events, parking and experiences.
More revenue per stay.AI Sales
Generates editable communications and records interactions and responses.
Scale with control.Automation
Rules based on lead time, behavior or stage trigger contacts and follow-ups.
More opportunities addressed.MADE BY HOTELIERS FOR HOTELIERS
See HotelGEX working with your hotel’s context.
HotelGEX does not replace your PMS or Channel Manager. It adds intelligence, coordination and experience to your ecosystem.