Knowledge Base
Responds with information configured for the hotel.
Consistency with actual services and policies.HOTELGEX CONCIERGE
An AI concierge that knows the hotel and the stay.
24/7 assistance supported by the Knowledge Base, reservation context, available services, experiences, and preferences.
WHAT IT SOLVES
01Knowledge BaseConsistency with actual services and policies.
02Reservation contextMore relevant responses.
03PreferencesCustomer 360 is enriched in a useful way.
NOT A GENERIC CHATBOT
Responding well requires knowing where the guest is and what the hotel offers.
Concierge IA works with the hotel’s Knowledge Base and, when an identified reservation exists, can incorporate the context of that stay to provide more useful responses.
- Information about services, opening hours, and policies.
- Available experiences and events.
- Recording preferences or requests when appropriate.
- Conversation history associated with the correct context.
ACTIONABLE CONVERSATION
The conversation can generate real work.
A request should not remain buried in a chat. HotelGEX can turn relevant parts of the conversation into preferences, requests, opportunities, or information visible in the reservation.
RespondKnowledge Base and stay context.
UnderstandDetect intent, preference, or request.
RecordSave what is relevant in the appropriate place.
EscalateMake anything requiring intervention visible to the team.
CONCIERGE IA
Digital service without disconnecting the team.
The guest gets immediate assistance while the hotel retains context and the ability to intervene.
Reservation context
Uses dates, stay details, and available data when the guest is identified.
More relevant responses.Preferences
Can interpret and record preferences expressed during the conversation.
Customer 360 is enriched in a useful way.Requests
Turns conversational requests into actionable items.
The chat does not become a dead end.Opportunities
Identifies interest in experiences or services.
More contextual and less intrusive selling.History
Preserves the conversation record associated with the correct hotel and guest.
Continuity between AI and the human team.FROM MESSAGE TO ACTION
Converse, interpret, record, and escalate.
Every conversation can enrich the context without requiring the guest to repeat information.
01AskThe guest asks a question or makes a request.
02ContextConcierge combines the Knowledge Base with the available stay information.
03InterpretationThe AI detects intent and actionable elements.
04Follow-upHotelGEX records or escalates anything requiring the team’s attention.
360° CONNECTION
Concierge is part of the Journey.
It can enrich Customer 360, generate signals for Guest Experience, and feed the Action Center when intervention is needed.
Knowledge BaseReservationCustomer 360ExperiencesEventsStayAction Center
AI · COPILOT · AUTOMATION
Concierge Copilot: a conversation that also generates intelligence.
In addition to responding, it recognizes requests, preferences, and opportunities so the chat does not end in an isolated bubble.
AI + 360°
Intent detection
Distinguishes information, requests, preferences, and opportunities.
Every conversation can have a next step.Natural cross-selling
Suggests services when they fit the enquiry and context.
Useful, not intrusive selling.Intelligent escalation
Summarizes and forwards what requires human intervention.
Less loss of context.BUILT BY HOTELIERS FOR HOTELIERS
See HotelGEX in action with your hotel’s context.
HotelGEX does not replace your PMS or Channel Manager. It adds intelligence, coordination, and experience across your ecosystem.