Normalized reservations
Arrival and departure context, room, occupants, language, charges and notes available when provided by the source.
A common starting point.HOTELGEX JOURNEY · CUSTOMER JOURNEY 360°
The stay does not begin at check-in nor does it end at check-out.
HotelGEX Journey connects Pre-arrival, Stay, Housekeeping, Post-stay and Loyalty through Customer 360 and Customer Intelligence.
WHAT IT SOLVES
01Normalized reservationsA common starting point.
02AI Pre-arrivalMore relevant than a mass template.
03Personalized landing pageGuests interact without installing an app.
THE FULL CYCLE
Every new reservation can begin with more knowledge.
Guest memory should not disappear when the reservation changes. Customer 360 preserves the longitudinal context, and Journey uses it to personalize the next interaction.
- Personalized landing page for each reservation.
- Editable, multilingual AI communications.
- Connected preferences, requests and experiences.
- NPS, service recovery and loyalty in Post-stay.
BEFORE, DURING AND AFTER
A single thread of guest relationship.
Pre-arrival prepares and sells; Stay helps deliver service; Housekeeping receives operational context; Post-stay measures and recovers; Loyalty maintains relationship continuity.
Pre-arrivalCommunication, AI Sales, landing pages, preferences and experiences.
StayRecommended service, requests and Concierge.
HousekeepingSpecial requests and useful context for Housekeeping.
Post-stayNPS, satisfaction, service recovery and reputation.
JOURNEY FEATURES
More than sending emails before arrival.
Journey turns the reservation into an operational and commercial relationship before, during and after the stay.
AI Pre-arrival
Generation and editing of communications, AI Sales and a second contact according to the configured workflow.
More relevant than a mass template.Personalized landing page
Individual stay page with services, experiences, events and requests.
Guests interact without installing an app.Stay Briefing
Useful stay summary, recommended service and associated tasks.
Front desk sees what matters without reconstructing the context.Post-stay
Surveys, NPS, service recovery and follow-up.
Close the cycle and retain the learning.Loyalty
Customer Memory and recognition of returning guests.
The next stay does not start from scratch.JOURNEY IN ACTION
From reservation to relationship memory.
Each phase has different objectives, but they share the profile and memory.
01Pre-arrivalPrepare, inform, sell and capture preferences.
02StayServe with context and coordinate requests.
03Post-stayMeasure satisfaction and recover service issues.
04LoyaltyRetain useful signals for the next reservation.
STAY
During the stay, context must be where the team works.
Stay brings together reservation information, requests, experiences, signals and recommended service to help front desk and operations make better decisions.
- Stay briefing.
- Visible requests and preferences.
- Connection with Concierge and Guest Experience.
- Recommended tasks and attention.
POST-STAY
The relationship continues after departure.
Satisfaction, NPS, service recovery and customer memory inform future relationship and loyalty decisions.
- Survey and NPS.
- Recovery follow-up.
- Reusable information in Customer 360.
- Preparation for future stays.
360° CONNECTION
Journey is the Core around the guest.
Customer 360 and Customer Intelligence enrich every phase; Concierge IA, Housekeeping and Guest Experience execute on that context.
Customer 360Customer IntelligenceConcierge IAHousekeepingExperiencesEventsAI SalesAction Center
AI · COPILOT · AUTOMATION
Journey Copilot: orchestrate the relationship, not just automate messages.
Travel phase, booking, preferences, history and signals help determine what to communicate, when to communicate it and which opportunity makes sense.
AI + 360°
Smart upselling
Prioritizes upgrades, experiences and services according to context.
More conversion without indiscriminate selling.Contextual cross-selling
Connects accommodation with F&B, wellness, events and other services.
More value per stay.Journey Automation
Pre-arrival, Stay and Post-stay can generate communications, tasks and follow-ups.
Continuity.MADE BY HOTELIERS FOR HOTELIERS
See HotelGEX working with your hotel’s context.
HotelGEX does not replace your PMS or Channel Manager. It adds intelligence, coordination and experience to your ecosystem.